Cancellation Policy

1. How to Request an Order Cancellation

If you wish to cancel an order, contact Ranmar Tractor Supply as soon as possible. The sooner we receive your request, the greater the likelihood that we can stop processing before the order is prepared or shipped.

You may request cancellation by contacting us using the information below:

• Email: Contact@ranmartractorsupply.com
• Phone: +1 315-298-5109
• Contact Page: Contact Ranmar Tractor Supply

Please provide your name, order number, contact information and the item or items you wish to cancel. Providing complete information helps us locate the order and respond more efficiently.

2. Cancellation Before Processing or Shipment

Orders that have not yet entered advanced processing, sourcing, preparation or shipment may be eligible for cancellation.

If we are able to stop the order successfully, we will confirm the cancellation with you. Any applicable refund will be handled according to the original transaction and the terms described in this policy and our Payment Policy .

3. Orders Already Being Processed

Once an order has entered processing, our ability to cancel it may be limited. Processing can include activities such as locating inventory, preparing products, packaging, arranging freight, transferring stock, ordering an item from a supplier or preparing an item for dispatch.

If you submit a cancellation request after these activities have begun, our team will review the status of the order and determine whether cancellation is still possible.

We will communicate the available options based on the order's actual status.

4. Orders That Have Already Shipped

Once an order has been handed to a carrier or otherwise dispatched, it generally can no longer be treated as a standard order cancellation.

If your order has already shipped, please review our Shipping Policy for delivery information and our Warranty & Returns Policy for information about requesting a return after delivery.

Customers should not automatically refuse a shipment unless instructed to do so by Ranmar Tractor Supply, particularly for freight or heavy-equipment shipments. Unplanned refusal may result in additional carrier, storage, redelivery or return transportation charges.

5. Special-Order & Sourced Products

Ranmar Tractor Supply may assist customers with locating specialized, uncommon or difficult-to-find machinery components and equipment.

Some products may therefore be specifically sourced, ordered, transferred or otherwise obtained in response to an individual customer's requirements.

Cancellation availability for these products may differ from ordinary stocked items once sourcing or supplier commitments have begun. Where special terms apply to a particular order, customers should review those terms before approving the purchase.

If you are unsure whether your item is considered a special-order or sourced product, please contact our team .

6. Custom, Modified or Order-Specific Items

Products that have been modified, prepared, configured, repaired or otherwise processed specifically for an individual order may have different cancellation restrictions once work has started.

Where applicable, any special conditions associated with such an order should be communicated as part of the transaction or product information.

Customers ordering specialized equipment should carefully verify specifications, part numbers, measurements and compatibility before approving the order.

7. Product Compatibility & Incorrect Orders

Heavy machinery parts and attachments can vary by manufacturer, model, serial number, configuration and application. Customers are responsible for reviewing available product information and ensuring that the selected product is appropriate for their intended equipment.

If you realize after ordering that you selected an incorrect part or attachment, contact us immediately. If the order has not yet progressed too far through processing, we may be able to assist with cancellation or correction.

For information regarding the condition of products offered on our website, review our Product Condition Policy .

8. Changes to an Existing Order

If you need to change a shipping address, quantity, product or other order information, contact us as soon as possible.

We cannot guarantee that changes can be made after an order has entered processing or shipment. Address changes can be particularly restricted once shipping documents or freight arrangements have been created.

For security reasons, we may need to verify certain information before approving material changes to an existing order.

9. Cancellation by Ranmar Tractor Supply

In certain circumstances, Ranmar Tractor Supply may need to cancel an order. Examples may include:

• An item becoming unavailable before fulfillment;
• An inventory or product-information error;
• An obvious pricing or listing error;
• Payment authorization or verification issues;
• Suspected fraudulent or unauthorized transactions;
• Shipping or delivery limitations;
• An inability to fulfill an order according to the agreed specifications; or
• Other circumstances that prevent reasonable fulfillment of the order.

If we cancel an order after payment has been collected and no goods or services have been supplied, the applicable amount will be returned in accordance with our payment and refund procedures.

10. Refunds Following an Approved Cancellation

When a cancellation is approved and a refund is due, Ranmar Tractor Supply will initiate the applicable refund using the appropriate payment process.

The time required for the refunded amount to appear in your account may depend on the payment method, financial institution, card issuer or payment processor involved in the original transaction.

Processing by your financial institution occurs independently of Ranmar Tractor Supply after a refund has been issued.

Additional information regarding payments, authorization and refunds is available in our Payment Policy .

11. Cancellation vs. Returns

A cancellation and a return are different processes. A cancellation generally concerns an order before successful shipment, while a return concerns a product after it has been dispatched or delivered.

If your product has already been delivered, please follow the procedures in our Warranty & Returns Policy rather than submitting a cancellation request.

Requesting a Cancellation

12. Questions About This Policy

If you have questions about cancelling or changing an order, please contact Ranmar Tractor Supply before taking further action. Providing your order number will help us review your request more efficiently.

This Cancellation Policy should be read together with our Payment Policy , Shipping Policy , Warranty & Returns Policy and Terms & Conditions .