Shipping Policy

1. Shipping Overview

Ranmar Tractor Supply works to arrange appropriate transportation for eligible orders based on the size, weight, destination and characteristics of the products being shipped.

Shipping methods may differ between orders. The method suitable for a smaller replacement component may not be appropriate for a large attachment, machinery component or oversized product.

Where applicable, shipping information or charges may be displayed during checkout, communicated as part of an order or quotation, or confirmed with the customer before shipment.

2. Order Processing

Orders may require processing before they are ready for shipment. Processing can include activities such as:

• Payment authorization or verification;
• Inventory confirmation;
• Product identification;
• Picking and preparation;
• Packaging;
• Preparing freight documentation;
• Coordinating carrier collection; or
• Other preparation appropriate to the product.

Special-order or sourced items may require additional steps before they are available for dispatch.

3. Shipping Time Estimates

Any delivery or transit estimate provided for an order is an estimate rather than an absolute guarantee unless expressly confirmed otherwise for the particular transaction.

Actual transportation time can be affected by factors such as:

• Shipping destination;
• Carrier schedules;
• Product size and weight;
• Freight availability;
• Weather;
• Transportation network delays;
• Holidays;
• Remote delivery locations;
• Address or delivery-access issues; and
• Events outside reasonable control.

Where tracking information is available, customers should use the carrier information for the latest transportation updates.

4. Shipping Charges

Shipping charges can vary according to the product, package size, weight, destination and required transportation method.

For products suitable for ordinary delivery, the applicable shipping charge may be presented as part of the purchasing process.

Large, oversized or unusually heavy products may require individual freight arrangements or a shipping quotation.

Customers should review the total charges presented or agreed for their order before completing the applicable transaction.

5. Parcel Shipping

Smaller parts and components may be shipped using an appropriate parcel carrier where suitable.

Carrier selection may depend on the product, destination, package dimensions, service availability and other transportation considerations.

Where tracking is provided, customers can use the tracking information to follow the shipment after carrier acceptance.

6. Freight & Oversized Shipping

Large tractor parts, machinery components, implements and attachments may require freight transportation.

Freight shipments differ from ordinary parcel deliveries and may require additional coordination.

Depending on the shipment, customers may need to provide:

• A complete delivery address;
• A valid contact telephone number;
• Information about delivery-site accessibility;
• Business or residential delivery information;
• Receiving availability; or
• Other information reasonably required to arrange the delivery.

7. Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your delivery information carefully, including:

• Recipient name;
• Street address;
• Apartment, suite or unit information where applicable;
• City;
• State;
• Postal or ZIP code;
• Telephone number where required; and
• Any necessary freight delivery information.

Incomplete or inaccurate delivery information can result in delays, failed delivery attempts or additional carrier charges.

8. Changing a Shipping Address

If you need to change the shipping address associated with an order, contact Ranmar Tractor Supply as soon as possible.

We cannot guarantee that an address can be changed after an order has entered advanced processing or has been dispatched.

Once a carrier has accepted a shipment, address changes may be restricted or may require carrier approval and additional charges.

For related information, review our Cancellation Policy .

9. Order Tracking

Where tracking information is available for a shipment, it may be provided after the order has been dispatched.

Tracking information may not update immediately after a label or shipping document is created. Carrier systems may require additional time before the first movement or scan appears.

For freight shipments, tracking and delivery coordination may operate differently from standard parcel tracking.

If you have questions about an order, contact us with your order number.

10. Delivery Attempts

Customers should monitor available tracking information and make reasonable arrangements to receive their shipment.

Depending on the carrier and service, unsuccessful delivery attempts may result in:

• Another delivery attempt;
• Carrier pickup instructions;
• Temporary carrier storage;
• Additional delivery charges; or
• The shipment being returned to the sender.

Carrier procedures vary, so customers should follow the instructions provided for the particular shipment.

11. Freight Delivery Appointments

Certain freight deliveries may require coordination between the carrier and recipient.

Where a delivery appointment or telephone contact is required, customers should provide accurate contact information and respond to reasonable carrier communications.

Failure to arrange or accept delivery may result in delays or additional carrier-related costs.

12. Receiving Heavy or Palletized Products

Before ordering a large product, customers should consider how the shipment will be received at the destination.

Some freight deliveries may require appropriate unloading capability or other receiving arrangements depending on the shipment.

If you are uncertain about the transportation requirements for a particular product, please contact Ranmar Tractor Supply before completing the order.

13. Inspecting Your Delivery

Customers should inspect shipments reasonably promptly after delivery.

For freight or large equipment shipments, inspect the exterior packaging and shipment for visible transportation damage whenever reasonably possible.

If visible damage is present, document the condition with photographs and follow any applicable carrier delivery procedures.

14. Products Damaged During Shipping

If your order arrives with apparent transportation damage, contact Ranmar Tractor Supply promptly.

Please retain the product and relevant packaging and provide photographs showing:

• The complete product;
• The damaged area;
• The shipping carton, crate or pallet;
• Any visible packaging damage;
• Shipping labels; and
• Other information relevant to the delivery.

Please also review our Warranty & Returns Policy .

15. Incorrect Product Received

If the product delivered does not correspond with the item you ordered, contact us before installing, modifying or using the product.

Provide your order number and information identifying the product received. Photographs of the product, part number and labels may help us review the issue.

Our team will provide appropriate instructions after reviewing the order.

16. Missing Items

If you believe an item or component is missing from your shipment, review the package and shipping documentation carefully before contacting us.

Some orders may consist of more than one package or shipment. Where applicable, individual portions of an order may arrive separately.

If an expected item remains missing, contact us with your order number and details of what was received.

17. Delayed Shipments

Carrier delays can occasionally occur after an order has been dispatched.

Transportation delays may result from severe weather, carrier network issues, high shipping volumes, freight scheduling, road conditions or other circumstances outside our direct control.

Where tracking is available, customers should first review the latest carrier status.

If a shipment appears significantly delayed or the tracking information indicates an issue requiring assistance, contact us with your order number.

18. Lost or Unlocated Shipments

If tracking indicates that a shipment has not progressed for an unusual period or the shipment cannot be located, contact Ranmar Tractor Supply.

We may need to review the tracking information and communicate with the applicable carrier.

Carrier investigations can require time to complete, particularly for freight or high-value shipments.

We will communicate available information and appropriate next steps based on the circumstances.

19. Tracking Shows Delivered but Package Is Not Located

If carrier tracking shows that a package has been delivered but you cannot locate it, first check the delivery location and any safe areas where the carrier may reasonably have left the shipment.

Where appropriate, check with other members of the household, business receiving staff or others authorized to accept deliveries at the address.

If the shipment remains unlocated, contact the carrier and Ranmar Tractor Supply promptly so the available delivery information can be reviewed.

20. Refused or Unclaimed Deliveries

Customers should not refuse an expected shipment merely as a method of requesting a return unless Ranmar Tractor Supply has instructed them to do so.

Unauthorized refusal or failure to accept a shipment can result in return freight, storage, redelivery or other carrier charges.

If you no longer want an order that is already in transit, contact us for guidance.

21. Shipping of Used, Surplus & Refurbished Products

Ranmar Tractor Supply may offer new, surplus, used and refurbished products where applicable.

The stated product condition should not be confused with transportation damage.

For example, cosmetic characteristics disclosed or reasonably consistent with an item sold as used are different from new damage caused during transportation.

For more information, please review our Product Condition Policy .

22. Special-Order & Sourced Products

Certain products may need to be sourced specifically for a customer rather than shipped immediately from existing inventory.

Shipping arrangements for these items may depend on the product's location, size, weight, supplier arrangements and destination.

Where material shipping information differs from an ordinary stocked order, the relevant information should be communicated as part of the transaction.

23. Shipping Restrictions

Not every product can necessarily be shipped using every carrier, service or destination.

Restrictions may arise because of:

• Product dimensions or weight;
• Carrier service limitations;
• Delivery-area restrictions;
• Freight accessibility;
• Legal or regulatory requirements; or
• Other transportation limitations.

If we identify a material shipping issue with an order, we may contact the customer to discuss available options.

24. International Shipping

International shipping availability, where offered for a particular transaction, depends on the product, destination, carrier availability and applicable transportation or regulatory requirements.

Customers seeking delivery outside the United States should contact Ranmar Tractor Supply before ordering if international shipping availability is not clearly shown for the product.

Any applicable customs, import, tax, brokerage or destination requirements should be clarified for the particular transaction before shipment where relevant.

25. Shipping & Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Once an order has been dispatched to a carrier, it generally cannot be treated as a standard pre-shipment cancellation.

Please review our Cancellation Policy for further information.

26. Shipping & Returns

If a product has already been delivered and you wish to request a return, do not automatically send the product back to the shipping origin or business address.

Contact Ranmar Tractor Supply first for the applicable return instructions.

Heavy and oversized products may require specific freight or return arrangements.

Please review our Warranty & Returns Policy .

Before Your Order Ships

27. Shipping Questions & Customer Support

If you have questions about shipping or an existing delivery, contact Ranmar Tractor Supply and provide your order number.

For delivery issues, providing the tracking number, product information and a clear description of the problem can help us review your enquiry efficiently.

This Shipping Policy should be read together with our Warranty & Returns Policy , Cancellation Policy , Payment Policy and Terms & Conditions .