Warranty & Returns Policy

1. Requesting a Return

If you would like to request a return, please contact Ranmar Tractor Supply promptly after identifying the issue with your order.

When contacting us, please provide:

• Your full name;
• Your order number;
• The product or part number;
• The reason for requesting the return;
• A description of any product issue;
• Photographs where the product is damaged, incorrect, materially different from its description or otherwise requires visual review; and
• Any additional information requested to help us evaluate the return.

2. Return Eligibility

Return eligibility depends on the product, its condition, the reason for the return and any terms applicable to the original transaction.

When reviewing a return request, relevant considerations may include:

• Whether the correct product was supplied;
• The condition in which the product was sold;
• The condition of the product when returned;
• Whether the item has been installed or used;
• Whether the product has been modified or damaged;
• Whether the item was specially sourced or ordered;
• The reason for the requested return;
• Applicable product-specific terms; and
• Any warranty coverage relevant to the issue.

Contact our team with your order information so the applicable return terms can be confirmed.

3. Return Request Timing

Customers should inspect their order after delivery and contact Ranmar Tractor Supply promptly if they need to request a return or report an issue.

Return eligibility can be time-sensitive, particularly where a product has subsequently been installed, operated, modified, stored for an extended period or otherwise changed from the condition in which it was delivered.

Any specific return period applicable to an individual product or transaction should be reviewed as part of the product or order terms.

4. Product Condition for Returns

Unless the return concerns a defect, shipping damage, incorrect item or another issue that necessarily affects product condition, products submitted for return should generally remain in the condition in which they were supplied.

Where applicable, customers should retain:

• The product itself;
• Included parts and accessories;
• Product identification labels;
• Manuals or documentation supplied with the product;
• Original or protective packaging where available; and
• Order and shipping documentation.

For additional information about how products are described, please review our Product Condition Policy .

5. Incorrect Products

If you believe Ranmar Tractor Supply sent a product that does not correspond with the item ordered, please contact us promptly.

Do not install, modify or use an item that you reasonably believe was supplied incorrectly.

Please provide your order number, the product received and photographs or identifying information where useful.

Once the issue has been reviewed, we will provide the appropriate instructions based on the circumstances.

6. Damaged Products

Customers should inspect shipments for visible damage when they are delivered, particularly large components, attachments and freight shipments.

If a product arrives damaged, contact Ranmar Tractor Supply promptly and provide relevant photographs of:

• The product;
• The damaged area;
• The shipping container or packaging;
• Shipping labels;
• Pallet or freight packaging where applicable; and
• Any visible carrier damage.

For additional delivery information, please review our Shipping Policy .

7. Freight & Oversized Shipments

Large machinery parts and attachments may be transported by freight rather than ordinary parcel delivery.

Customers receiving freight shipments should inspect the shipment and exterior packaging for visible damage when reasonably possible.

Where visible damage exists, customers should document it and follow any reasonable delivery-documentation procedures applicable to the shipment.

Contact Ranmar Tractor Supply promptly if freight damage is identified.

8. Product Not as Described

If you believe a product is materially different from the description associated with your purchase, contact us before installing, modifying or materially altering the item.

Provide the order number and explain the difference between the product received and the description associated with the order.

Photographs of product markings, labels, condition or other relevant characteristics may help us review the concern.

For manufacturer and authenticity information, please review our Product Authenticity Policy .

9. Customer Ordering Errors

Heavy equipment parts can differ according to manufacturer, model, serial number, configuration and application.

Customers are responsible for reviewing available compatibility information before ordering.

If you accidentally order an incorrect component, contact us as soon as possible. If the order has not shipped, review our Cancellation Policy .

If the product has already shipped or been delivered, contact us before returning it so we can determine the applicable return options.

10. Installed or Used Products

Customers should verify that a product is correct before installation or use whenever reasonably possible.

Installation, operation, disassembly, modification or other material alteration may affect return eligibility because the product may no longer be in the condition in which it was supplied.

This does not prevent customers from contacting us regarding a legitimate defect or warranty concern. Such issues will be reviewed according to the circumstances and any applicable warranty terms.

11. Special-Order & Sourced Products

Some products may be specifically sourced, transferred or ordered to satisfy an individual customer's equipment requirements.

Return options for such products may differ from ordinary stocked merchandise where supplier commitments, special sourcing, transportation or product-specific arrangements were involved.

Any special terms communicated and accepted as part of the original transaction should be reviewed together with this policy.

12. Custom or Modified Products

Products that have been customized, modified, configured or otherwise prepared specifically for an individual customer's requirements may have restricted return eligibility unless there is a qualifying defect, error or other applicable issue.

Customers should carefully verify specifications before approving work on customized or order-specific products.

13. Used, Surplus & Refurbished Products

Products sold as used, new surplus or refurbished may have condition characteristics consistent with the condition disclosed at the time of sale.

For example, cosmetic marks on a product clearly sold as used should not automatically be treated as shipping damage or a product defect.

However, if you believe the product is materially different from the condition in which it was represented, contact us so we can review the issue.

Please see our Product Condition Policy for additional information.

14. Return Authorization & Instructions

Customers should obtain return instructions from Ranmar Tractor Supply before sending merchandise back.

Depending on the product, instructions may include:

• The appropriate return destination;
• Packaging requirements;
• Information to include with the shipment;
• Freight or carrier arrangements;
• Product identification requirements; or
• Other instructions appropriate to the item.

Following the provided instructions helps us identify and process returned merchandise efficiently.

15. Return Shipping

Responsibility for return transportation can depend on the reason for the return and the circumstances of the order.

For example, the handling of a verified incorrect or damaged product may differ from a return requested because a customer ordered an incompatible item or no longer requires the product.

Customers should contact Ranmar Tractor Supply before arranging return transportation so that the applicable instructions and responsibilities can be confirmed.

Do not assume that collect-on-delivery or unauthorized freight charges will automatically be accepted.

16. Packaging Returned Products

Customers are responsible for following the return packaging instructions provided for an approved return.

Heavy equipment components should be packaged appropriately for their size, weight and transportation method.

Where a pallet, crate, protective material or other specialized packaging is reasonably necessary, the item should be secured appropriately to reduce the risk of damage during return transit.

17. Inspection of Returned Merchandise

Returned merchandise may be inspected after receipt to confirm the product identity, condition and reason for return.

The review may consider:

• Whether the correct item was returned;
• The condition of the item;
• Whether parts or accessories are missing;
• Evidence of installation or use;
• Physical damage;
• Modification or alteration;
• Product identification information; and
• The reason originally provided for the return.

This review helps determine the appropriate resolution under the applicable return or warranty terms.

18. Refunds for Approved Returns

Where a return has been approved and a refund is due, the applicable refund will be processed after the required return procedure and review have been completed.

Where reasonably possible, refunds are generally directed through the original transaction method or appropriate payment channel.

After a refund is initiated, the time required for the funds to appear in the customer's account may depend on the bank, card issuer or payment provider.

For additional payment information, please review our Payment Policy .

19. Original Shipping & Other Charges

Whether original shipping, freight or other transaction charges are refundable depends on the reason for the return and the terms applicable to the transaction.

For example, an order returned because of a verified fulfillment error may be handled differently from an otherwise correct product returned because of a customer ordering decision.

Ranmar Tractor Supply will explain the applicable treatment when reviewing an eligible return request.

20. Exchanges & Replacement Products

Where appropriate and available, a product issue may be resolved through replacement rather than a refund.

Replacement availability depends on the product, inventory and nature of the issue.

For specialized, discontinued, used or hard-to-find components, an identical replacement may not always be available.

Where a replacement cannot reasonably be provided, we will communicate the applicable options based on the circumstances.

21. Warranty Claims

A warranty claim is not necessarily the same as a standard return.

Warranty claims generally concern an alleged defect or failure that is covered by applicable warranty terms, whereas a standard return may concern other circumstances.

Warranty coverage can vary according to the product and its applicable terms.

For full warranty information, please review our Warranty Policy .

22. Reporting a Potential Warranty Issue

If you believe a product has experienced a problem that may be covered by an applicable warranty, contact Ranmar Tractor Supply and provide:

• Your order number;
• The affected product or part number;
• A description of the problem;
• Relevant equipment information;
• When the issue was identified;
• Photographs where relevant; and
• Other reasonable information needed to review the claim.

Do not discard the affected component until the claim has been reviewed or you have been advised that retaining it is unnecessary.

23. Installation & Application

Heavy machinery components must be appropriate for the equipment and application in which they are used.

Where professional installation, adjustment or technical knowledge is reasonably required for a particular component, customers should use appropriately qualified assistance.

Damage caused by incorrect installation, misuse, improper application, unauthorized modification or circumstances outside the applicable warranty terms may not qualify as a product defect or warranty claim.

24. Products That Cannot Be Resold as Originally Supplied

A product returned because a customer changed their purchasing decision may have restricted eligibility if it has been materially altered from the condition in which it was supplied.

Examples can include products that have been:

• Installed or materially used;
• Modified or altered;
• Damaged after delivery;
• Disassembled beyond reasonable inspection;
• Missing material components; or
• Otherwise materially changed from their supplied condition.

This does not eliminate rights or remedies that may apply where the return concerns a verified defect, incorrect item, shipping damage or other qualifying issue.

25. Do Not Return Merchandise Without Instructions

Because products sold by Ranmar Tractor Supply can range from smaller components to large and heavy attachments, there is no single transportation method suitable for every return.

Customers should therefore contact us first rather than shipping an item to our business address without confirmation.

How to Request a Return

26. Questions About a Return or Warranty Issue

If you are uncertain whether your product is eligible for return or believe you have a warranty-related issue, contact Ranmar Tractor Supply before taking further action.

Our team can review the information associated with your order and explain the process applicable to your request.

This policy should be read together with our Product Condition Policy , Warranty Policy , Shipping Policy , Payment Policy and Terms & Conditions .