Product Authenticity Policy

1. Accurate Product Representation

Ranmar Tractor Supply is committed to representing products as accurately and clearly as reasonably possible based on the information available for each item.

Product listings may include information such as:

• Product or component name;
• Manufacturer or brand reference, where applicable;
• Part number or identifying number;
• Product condition;
• Relevant specifications;
• Compatibility or application information;
• Photographs or representative images;
• Included components or accessories; and
• Other information relevant to the individual item.

Customers should review the complete product listing before completing a purchase.

2. Product Authenticity

Products represented as genuine manufacturer products are intended to be described accordingly based on available product identification, markings, sourcing information and other relevant information associated with the item.

Ranmar Tractor Supply does not knowingly represent counterfeit products as genuine manufacturer products.

Where a product is described as aftermarket, replacement, compatible or otherwise not represented as an original manufacturer component, customers should rely on that description when evaluating the product.

3. Original Equipment & Manufacturer References

Some products offered by Ranmar Tractor Supply may be identified using the name, part number or equipment model associated with the original manufacturer.

Manufacturer names and equipment references may be used where reasonably necessary to identify a product, describe its origin, explain its intended application or help customers determine compatibility.

A reference to a manufacturer or equipment brand does not, by itself, mean that Ranmar Tractor Supply is the manufacturer of that product.

Customers should rely on the individual product description to determine whether an item is represented as an original manufacturer component, aftermarket product, replacement component, used part or refurbished item.

4. Brand Names & Dealer Relationships

Brand names, trademarks, model names and manufacturer part numbers appearing on our website may belong to their respective owners.

References to third-party manufacturers are used for legitimate product identification, compatibility, descriptive or informational purposes where applicable.

5. Product Conditions

Heavy equipment parts and machinery components may be offered in different conditions depending on the individual product and available inventory.

Where applicable, our inventory may include products described as:

For detailed information about these classifications, please review our Product Condition Policy .

6. New Surplus Products

Ranmar Tractor Supply may offer new surplus machinery parts or components where applicable.

New surplus products may be unused while having characteristics associated with storage, older inventory, discontinued stock, warehouse handling or non-current packaging.

Packaging condition alone should not necessarily be interpreted as the condition of the component itself.

Where material information about a surplus item's condition is known and relevant to the purchasing decision, we aim to communicate that information through the product listing or directly to the customer.

7. Used & Pre-Owned Components

Used heavy equipment parts can provide customers with additional options when repairing or maintaining machinery, particularly where a new component may be difficult to source.

A used product may show cosmetic wear, marks, surface imperfections, prior installation evidence or other characteristics consistent with previous use.

Used products are not represented as new products.

Customers purchasing used components should carefully review the product description and available photographs before completing the purchase.

8. Refurbished & Reconditioned Components

Certain components may be offered as refurbished, reconditioned, rebuilt or otherwise restored products where applicable.

These products are distinct from items represented as new. Depending on the component, refurbishment or reconditioning may involve inspection, cleaning, repair, replacement of applicable parts, rebuilding or other work appropriate to that component.

The individual listing should be reviewed for the description applicable to the particular product being purchased.

Any applicable warranty information should be reviewed separately in our Warranty Policy .

9. Aftermarket & Compatible Replacement Parts

Where offered, aftermarket or compatible replacement products are products intended to provide a replacement option for specified equipment or applications but are not necessarily manufactured by the original equipment manufacturer.

Where a product is represented as aftermarket or compatible, we aim to identify it accordingly rather than presenting it as an original manufacturer component.

References to an equipment manufacturer, model or part number may be used to explain intended compatibility and do not automatically indicate that the replacement product was manufactured by that equipment manufacturer.

10. Product Part Numbers

Part numbers are an important method of identifying heavy machinery components, but customers should not rely on a part number alone where equipment configurations may differ.

Customers should compare all available information, including:

• Part number;
• Equipment manufacturer;
• Machine model;
• Serial number range, where relevant;
• Dimensions;
• Specifications;
• Application information; and
• Any superseded or replacement part information.

If you are uncertain about the identity of a product, contact Ranmar Tractor Supply before ordering.

11. Compatibility Is Different From Authenticity

Product authenticity and equipment compatibility are separate considerations.

A genuine manufacturer component may still be unsuitable for a particular machine if the model, serial range, configuration or specification does not match.

Likewise, an aftermarket component may be intended to be compatible with specified machinery without being manufactured by the original equipment manufacturer.

Customers should therefore verify both the product's description and its suitability for their equipment before completing a purchase.

12. Product Photographs & Images

Product photographs are intended to help customers evaluate products and understand relevant visual characteristics.

Where an image shows the actual individual used or surplus product being sold, customers should review the image together with the written description.

In some circumstances, an image may be representative of a product type rather than the exact individual unit. Where material differences exist, the written product information should be reviewed carefully.

Screen settings, lighting and photography can also affect how colors and surface characteristics appear online.

13. Packaging

Packaging can vary depending on product age, manufacturer, surplus status, storage history, previous ownership or refurbishment.

A product may therefore arrive in manufacturer packaging, replacement packaging, protective shipping packaging or other suitable packaging depending on the individual item.

Packaging should not be treated as the sole method of determining the authenticity or condition of a heavy machinery component.

14. Sourced & Hard-to-Find Parts

Ranmar Tractor Supply may help customers locate parts and equipment that are not immediately available from current inventory.

Our sourcing capabilities may involve locating products through established equipment-industry suppliers, dealers and other appropriate sources.

When sourcing a particular product, available condition, manufacturer information, pricing and lead time may depend on the specific item located.

Customers should review and approve the relevant information associated with a sourced item before completing the applicable transaction.

15. Product Information & Human Error

We make reasonable efforts to provide accurate product descriptions. However, machinery inventories can include thousands of part numbers, supersessions, configurations and product variations.

If we identify a material error in a product listing before fulfillment, we may contact the customer to clarify or correct the information.

If an order cannot reasonably be fulfilled because of a material listing error, the order may be handled in accordance with our Cancellation Policy and Payment Policy .

16. What to Do if You Have an Authenticity Concern

If you receive a product and believe that its identity or authenticity does not correspond with the way the product was represented when purchased, contact Ranmar Tractor Supply promptly.

Please provide:

• Your name;
• Your order number;
• The product or part number;
• A clear description of your concern;
• Photographs of relevant labels, markings, packaging or identifying features where useful; and
• Any other information that may help us review the issue.

Our team can review the available order and product information and explain the appropriate next steps.

17. Incorrectly Described Products

If a product is materially different from the product description associated with your order, contact us before installing, modifying, repairing or otherwise materially altering the item.

Retaining the product, packaging and identifying information in the condition received can assist us in reviewing the issue.

Where a return is appropriate, the applicable procedure is explained in our Warranty & Returns Policy .

18. Authenticity & Warranty Coverage

Product authenticity does not automatically establish the duration or scope of warranty coverage.

Warranty availability may depend on the individual product, product condition, applicable warranty terms and other relevant circumstances.

Customers should review our Warranty Policy for information concerning applicable warranty claims and coverage.

19. Questions Before Purchasing

We encourage customers to ask questions before ordering if they need clarification about a product's manufacturer, condition, part number, application or compatibility.

Heavy equipment components can be highly specific. Providing your equipment manufacturer, model, serial information and known part number can help our team better understand your enquiry.

Visit our Contact Us page for customer-service information.

20. Related Ranmar Policies

This Product Authenticity Policy should be read together with other policies applicable to your purchase.

For information regarding whether a product is new, surplus, used or refurbished, please review our Product Condition Policy .

For returns and product issues, review our Warranty & Returns Policy .

For applicable warranty information, review our Warranty Policy .